Accessibility statement

Last updated: 2026-07-20

CarersDoc is committed to making the platform accessible to as many people as possible, regardless of disability or assistive technology. This statement applies to the CarersDoc platform at all subdomains we operate.

Conformance status

We target WCAG 2.2 level AA conformance across the platform. We believe the platform is partially conformant with WCAG 2.2 AA: many surfaces meet the standard but we have not yet had an independent accessibility audit covering every workflow.

Design choices

Text colour contrast meets WCAG 2.2 AA minimum (4.5:1 for normal text, 3:1 for large text).
Every interactive element is reachable and operable with a keyboard alone.
Touch targets on the app's carer-facing and staff-facing mobile flows are at least 44 × 44 CSS pixels.
Every form input has a visible label, and error messages are linked to the relevant field via aria-describedby.
Body copy targets a Flesch reading-ease score ≥ 70 to keep the language accessible to non-native English speakers.
The platform currently ships English-only. Polish and Romanian carer-facing surfaces, reflecting the languages most spoken by carers working in UK adult social care, are planned pending professional translation. The substrate is in place; the user-visible release flips on a single config change once the translations land.

Known issues

Self-assessment against WCAG 2.2 AA has not identified specific failures to date. We have not had an independent accessibility audit covering every workflow, so issues we have not detected may exist. If you encounter a barrier, please tell us using the feedback channel below; we will publish it here with our remediation timeline.

Assistive technology

We test the platform regularly with VoiceOver (macOS, iOS), TalkBack (Android), and keyboard-only navigation. We support browser zoom up to 200% and respect the operating-system preference for reduced motion.

Feedback

If you find an accessibility barrier or have a suggestion for improvement, email info@carersdoc.com. We aim to respond within 5 working days.

Enforcement

If you are not satisfied with our response, you can refer the matter to the Equality Advisory and Support Service (EASS) in the UK.

Preparation of this statement

This statement was prepared on 2026-05-26 and last reviewed on 2026-07-20 using self-assessment against WCAG 2.2 AA. It will be reviewed at least annually and whenever a major feature is added.